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For Your Health continued





             environment than ever before. Patients are going home   Listening to our patients, respecting
             the day of surgery or shortly thereafter and are playing a   and responding to their concerns,
             bigger and more active role in their recovery. They expect   is a hallmark of our practice.
             and deserve to have important information and careful   That includes many stops along the surgical journey, such
             instructions regarding what to expect and their involvement   as having a clear understanding of your symptoms and
             in their care. And while modern technology should make   expectations, providing you with a clear understanding of
             communication among doctors, patients and  families easier,   your diagnosis and recommended treatment, making sure your
             that is not necessarily the case. Successful communication   family and caregivers have the information and instructions
             is not necessarily a function of technology. Rather, it is our   they need to participate in your recovery after surgery,
             commitment to see the surgical experience through our   and helping to manage the various administrative steps
             patients’ eyes and deliver useful patient-tailored informational   from scheduling through discharge and follow-up. My team
             in an easy to understand format.                       shares my commitment to address these and other needs and
             Our website is our communication                       concerns promptly, professionally and efficiently, whether the
                                                                    concern is clinical or administrative.
             “home base.”
             In addition to my surgical skills, I sincerely believe that our   Effective communication is essential to any successful business,
             caring environment and commitment to communicating     but much more so in healthcare, where communication failures
             with my patients and their caregivers distinguishes The   can compromise your surgical outcome and negatively impact
             Leone Center for Orthopedic Care from other hip and knee   your experience.
             replacement specialists.                               William A. Leone, MD, FACS is one of the nation’s top
             On my website holycrossleonecenter.com, there’s a wealth of   orthopedic surgeons who has built his practice at Holy Cross
             information about my expertise in hip and knee replacement   Health. A recognized expert in his field, he has operated on
             surgery, including complex cases, along with many      thousands of people with hip and knee conditions from all
             relevant blog posts I’ve written, videos, patient testimonials,   over the world. He prides himself on solving complex hip and
             downloadable brochures and an abundance of helpful     knee problems and is gratified by the profound positive effect
             information about how my team operates.                that his interventions have had on the lives of his patients.
             We realize that selecting the correct surgeon is the most   The Leone Center for Orthopedic Care is conveniently located
             important decision that a patient must make and we want you   at 1000 NE 56th Street in Fort Lauderdale. To schedule a
             to have as much information as possible at your fingertips to   personal consultation, please contact at 954-489-4575 or by
             make an informed choice.                               email at LeoneCenter@Holy-cross.com.

             Why we are considered a
             “concierge practice.”
             We refer to ourselves as a “concierge practice” because of
             the extraordinary level of personalized care we provide.
             Communication begins with your first call to our office. Your
             call will be answered by a “real person”, not an automated
             response or a remote call center with a long hold time. A
             friendly member of our team, right here in our Fort Lauderdale
             office, will answer your questions, book your appointment and
             know you by name from that point onward.
             When you arrive at our office, you will not walk into a packed
             waiting room and we make every effort to honor timely
             appointments. Patients are provided with a brochure about
             our practice, available in English and Spanish. My team is
             made up of individuals who have all worked with me for many
             years and are all fully engaged with your care. Their focus is
             to make every part of your experience with our practice as
             smooth, safe and worry-free as possible.


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